Maximize Your Freshservice Investment
Unlocking the Post-Go-Live Potential
Understanding what happens after go-live is just as important as getting there. In my work as a Freshservice implementation consultant, I’ve seen too many teams stop short, thinking the job is done once the platform is live. That’s why I wrote Next Steps: Expanding Freshservice Value. I believe the post-go-live phase is where the real transformation begins.
This is the time to step back and assess your current ITSM maturity, not to judge, but to build. Identifying your organization’s strengths and friction points lays the foundation for meaningful optimization and automation. In today’s fast-moving digital environment, efficient IT service management isn’t a luxury—it’s a requirement for innovation, growth, and reliable delivery.
By taking a strategic, phased approach, you don’t just use Freshservice, you evolve with it. My goal with this book is to provide you with the structure, tools, and real-world examples that make that evolution achievable.
In "Next Steps: Expanding Freshservice Value," I guide readers through the real-world application of automation in Freshservice, not as a buzzword, but as a practical path to improved service delivery. The key isn’t just turning on automations, it’s aligning them with ITIL best practices to reduce friction, eliminate manual steps, and improve accuracy across your ITSM workflows.
Scaling Service Excellence Through Strategic Automation in Freshservice
Freshservice makes it easy to start small and scale fast. From auto-triaging tickets to triggering approvals and orchestrating third-party integrations, the platform is built for automation, but only if you know how to structure it. In the book, I show how to identify the right entry points: repetitive tasks, time sinks, and high-impact workflows. These are the moments where automation earns back hours and builds trust with your users.
Driving Operational Maturity with Freshservice Workflows and AI
This isn’t theory, it’s a playbook. With step-by-step use cases, configuration guides, and Freddy AI integrations, I guide you through automating incident management, change approvals, onboarding requests, and more using Freshservice's native tools.
Whether you're just starting or refining your automation roadmap, Next Steps is designed to help you make Freshservice work smarter for you, your team, and your business.
Download the companion files:
Next Steps: Expanding Value Post-Go-Live Planning & Execution Companion Files